COMMENTS AND SUGGESTIONS

5.3       ORGANIZATION’S COMMENT

            Overall, there is not much to say about this company. This is because even if the company has some disadvantages, but the company is able to overcome problems with the efficiency and skill set from employees in each of their jobs. But for the long-term, these issues need to be addressed in order for the company to remain competitive and to be the best for Sabah state. Among the problems that need to be solved is:

i.          Labor Shortages            

            Labor shortages are one of the biggest factors because if the employees are not enough, the organization will not go far. Every client needs to be treated nicely and good service especially the employee in the ‘front office’ and general employees. If there are not enough employees, then they won’t be able to give the best service to the client. An employee from the outside workforce is also lacking and this will cause the customer’s need or request to be ready for the day to be delayed. It is not impossible for a customer to feel angry if the service that has been given is less satisfying. The most important thing when dealing with customers is time.

ii.       Allowance/Salary payment delay

          To please everyone is not that easy, but I do think that a job done must be based on the profit that the company earns. I believe that the company has an outstanding profit every month because it has received so much from big companies such as government projects and private project sectors for tender documents, maintenance/repair project etc. relating to the construction projects.

          However, when the time comes to pay their salaries, the manager seems to be paying little attention to the employees. The employees still can understand the manager if the payment for their salaries is delayed for 2 to 3 days. But sometimes the payment salary for the employees is on-time or early for 2 days if the company earned better profit. If the payment salaries are delayed for 2 weeks, then action must be taken because there are employees that their life is hard, and they only depend on their salaries earned. If the payment salaries are delayed, maybe there are important things that they will miss, such as paying bills, etc.                   

5.4       ORGANIZATION’S SUGGESTION

            Increasing the employees in the civil engineering and admin department so that the problem can be overcome and able to give faster service and completion of work before this. This will make the company more viable and grow.

            Paying salaries or allowance to employees right on-time always so that the employees will feel more excited and prepared to do their job more confidence. It can also overcome their problems not to worry about paying the bills late, and doesn’t give a headache to them.

            Even though the employee has skills that they learned, however there are also benefits if the company able to send the employee to attend course to gain more knowledge and skills to obtain more skills when working after the completion of the course.